Hostgator Turns Up the Heat; Tucows Make News
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Hostgator has seen explosive growth. Tucows, a more mature company, just began listing on the stock market. If you want to grow your own business, you can learn a few basic lessons from reading about how they got where they are today.
Call it the internet version of the rags-to-riches story. It begins in 2002 with 19-year-old college freshman Brent Oxley starting up web hosting business Hostgator out of his dorm room. His philosophy was simple: put the customer first. In web hosting, that means providing reliable service, superior support, and affordable pricing. Oxley put his philosophy into practice so well that customers responded in droves. Within a year, this forced him to make a difficult decision: let an associate run the company so that he could focus on finishing his business degree, or leave school to focus on building his company.
As Oxley related recently in an interview with HostSearch, “Much to the dismay of friends and family, I opted for the latter and have since had no regrets about the decision I made.” Indeed, this young man has no reason for regrets; in three years, his business has grown from just under 100 customers to more than 10,000, with about 1,000 new customers signing up every month. Just this summer, Hostgator purchased 620 servers from The Planet, a 10-year-old web hosting company that Hostgator has relied on since the beginning. This brings the number of servers handling Hostgator’s business to more than 850.
You would think that a web hosting business growing as rapidly as Hostgator would use more than one connectivity provider. Not in this case; Hostgator and The Planet share the same outlook, which makes them excellent business partners. “The choice to utilize The Planet as our exclusive server and connectivity provider was an easy decision. The Planet is known as an industry leader. They go the extra mile to ensure 100 percent customer satisfaction and we’ve never been disappointed. The Planet has no equal. Their professionalism and commitment to safety, security, and customer satisfaction mirrors our own philosophy, and it is for these reasons that we cannot imagine working with anyone else.”
Next: The Right Customer Service Formula >>
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