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WEB HOSTING FAQS

Reseller Web Hosting FAQ
By: Rich Smith
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    2004-09-14

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    Become your own hosting source. With Reseller hosting you can offer Web hosting services as if they were your own. Learn what is involved in our Reseller hosting FAQs.

    What is Reseller Hosting? 
    This is when hosting companies offer their services to smaller companies or individuals, who wish to resell the actual hosting services as part of their own offerings. This is of great benefits for resellers, as they don’t need the hardware, bandwidth, or IT staff to actually run the services.

    Who would want to resell web hosting?
    A typical example would be a person or company who would like to own his or her own web hosting company? Another might be a web designer that would like to offer hosting services to show his or her customers that they support the "whole" package. Being a web host of sorts can be beneficial for many different scenarios.

    What is Private Labeling? 
    Private labeling is when the hosting reseller advertises his company as the actual service provider, and does not use the name of the actual underlying web-host provider. This way the customers do not know who the actual provider is, and do not try to go around the reseller for a better price. In most cases, the customer does not even know that he is using a reseller.

    So I can create a web hosting company without having any hosting equipment? 
    Yes. You don’t need web servers, DNS servers, mail servers, or even a good connection to the Internet. Many reseller-hosting companies supply you with the tools that you need to be successful in the online hosting market. You can even find resellers with ready-made templates that can have “Your Name” hosting company website up and running in a very short amount of time.

    How easy is it to set up and create web host accounts for my customers? 
    This depends on your provider. Most of them provide an easy to use control panel that will let you control most aspects of your business. This makes the creation and maintenance of your customer’s accounts quite simple.

    If one of my customers has a problem, who do they contact? 
    In most cases, even though you are not the actual provider of the resources, it is still your responsibility to provide the first tier support to your customers. You will have the ability to fix certain aspects of your customer’s sites, but for the really technical issues, you will need to contact your provider to assist you.

    Exactly what hosting options can I resell as my own? 
    Just about any type of account is available for reselling. This includes shared hosting, dedicated hosting, and even co-location. The available types will vary from provider to provider, so be sure to find a provider that offers all of the plans you think you will need before signing on with one.

    Can I resell additional add-ons to the hosting plans I sell? 
    Yes. You will find that many providers offer additional services, such as extra pop3 accounts, e-commerce add-ons, domain registration and transfer, and database support at an additional cost. These additional features are normally available for reselling as well, giving you the ability to offer your customers a full suite of hosting options. Again, these features and the availability of them vary depending on your provider.

    What are some good questions to ask a Reseller Hosting Provider before I sign up? 
    As described above, some good questions to ask your prospective hosts follow. Knowing the answers to these questions will allow you to prepare yourself and your customers to the kind of service that you can provide.
    • Do you provide Private Label reselling?
    • What different account types can I offer?
    • What additional features can be added to an account?
    • What kind of interface do I have to modify a customer’s account, and how much control will I have?
    • How quickly can I get a new customer up and running?
    • What hours is your management staff available for problems and issues?
    • How often to you backup the servers?
    • What kind of guarantee do you have for uptime?


    Glossary of terms:

    Bandwidth
    How much information can be carried in a given time period over a wired or wireless communications link, like the Internet.

    Co-location
    In general, co-location is moving or placing things together, sometimes implying a proper order. On the Internet, this term is used to mean the provision of space for a customer's telecommunications equipment on the service provider's premises. For example, a Web site owner could place the site's own computer servers on the premises of the Internet service provider (ISP). Or an ISP could place its network routers on the premises of the company offering switching services with other ISPs. The alternative to collocation is to have the equipment and the demarcation point located at the customer's premises.

    Control Panel
    An administrative tool provided by some web hosts to ease the maintenance of your hosted website.

    Dedicated Hosting
    The Dedicated Hosting environment provides an exclusive server or servers devoted solely to your web site. You do not share a server with other customers, as with shared hosting.

    DNS
    The domain name system (DNS) is the way that Internet domain names are located and translated into Internet Protocol addresses. A domain name is a meaningful and easy-to-remember "handle" for an Internet address.

    Shared Hosting
    Shared hosting is Web hosting in which the service provider serves pages for multiple Web sites, each having its own Internet domain name, from a single Web server. Most web hosting companies provide shared hosting. Although shared hosting is a less expensive way for businesses to create a Web presence, it is usually not sufficient for Web sites with high traffic.

    Uptime
    Uptime is a computer industry term for the time during which a computer is operational. Downtime is the time when it isn't operational. Uptime is sometimes measured in terms of a percentile. For example, one standard for uptime that is sometimes discussed is a goal called five 9s - that is, a computer that is operational 99.999 percent of the time.


    DISCLAIMER: The content provided in this article is not warranted or guaranteed by Developer Shed, Inc. The content provided is intended for entertainment and/or educational purposes in order to introduce to the reader key ideas, concepts, and/or product reviews. As such it is incumbent upon the reader to employ real-world tactics for security and implementation of best practices. We are not liable for any negative consequences that may result from implementing any information covered in our articles or tutorials. If this is a hardware review, it is not recommended to open and/or modify your hardware.

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