Web Hosting Reviews: BlueHost, Hostnine - The Invisible Man
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My current relationship with Hostgator is an extremely mundane one. I pay my bills on time and everybody ignores everybody else; I don't worry about traffic overloads because if a site I run is down, I just buy a few extra GBs that month. I have little or no relationship with anybody at Hostgator and I am not on a first (or last) name basis with anyone on their support staff.
The same cannot be said of HostNine. Even those that have "good" relations with the hosting company seem to have dropped a support ticket up to five or six times. That said, their servers are fast and they respond well to tickets. But again, the number of bad reviews on this company is simply exhausting! Most of the good reviews were written in the company's first few months. It pretty much went downhill from there.
"I think HostNine are terrible for customer service. Everything before a sale is great, but after it's a whole new story. The staff are liars, blatantly."
A lot of the complaints listed on the web state that support for HostNine is lazy, lying, or rude. Lest this becomes a crucifixion of HostNine (heck, it already has), I looked up some of the support comments and it has actually improved. A few months ago, representatives of the company actually owned up to ignoring a customer because he cursed them! (Ignoring the customer?) The fellow proceeded to start a scathing thread on webhostingtalk.
Now, I am not saying its okay for a customer to curse (and I am sure he must have really run up a tab on soap), but an angry customer who is web savvy and who is respected on a large forum or online community will (and has) cost them thousands of dollars. The support were not exactly rude... but you know what? You be the judge. Below is a comment made to the user after he complained that his site went down before he surpassed his bandwidth limit.
"Actually it is your fault, and you will continue to have problems at future hosts, guaranteed. Best of luck to you."-- Joshua Brown
This was a reply to an email I sent telling them how its not my fault your servers can't handle what you promise they can!
So far, I have had 0 problems at innohosting. So much for that guarantee!
Now that's a bit cold. I understand that the user may have been giving them problems, but "the customer is always right," or shall we say, "the customer is king."
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