Web Host Review: Hostgator and Go Daddy - Hostgator's Guarantee
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Hostgator has no contract. They provide their service with a 45-day money-back guarantee. You can try a full-featured account for 30 days, then decide whether you would like to continue with them. Their money-back policy is simple and no questions are asked.
However, for dedicated and collocated hosting, this money-back guarantee does not apply. Hostgator also has in their terms of service a codicil that states that if there is less than 99.9 percent uptime on shared and reseller accounts, a full month's credit can be obtained. They do not, however, accept third party reports for claims for downtime. No warranties are given. They have the same caveat as most web hosts do, namely that they can share information with law enforcement agencies without informing the web site owner.
From most user reviews (and from my personal experience), Hostgator has no problems with their servers going down. If your server is down, then the account has most likely been suspended for one reason or the other. Unfortunately, there are no statistics publicly available showing the amount of downtime Hostgator servers have.
Most users have no problems with Hostgator, and if they do it is resolved in minutes. This is probably because Hostgator actually owns the servers on which they host websites. Hostgator is considered extremely reliable by most users and it's extremely hard to find negative reviews about them.
One such negative review has been posted by Brian White on his blog here; there is a lot of hate in this blog and on the website webhostingtalk. Hostgator has replied claiming limited knowledge of the customer. The blogger does not cite his sources and has little credibility on webhostingtalk.
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