Web Hosting Articles

  Home arrow Web Hosting Articles arrow Give Your Customers What They Want
Web Hosting Articles  
Web Hosting FAQs  
Web Hosting How-Tos  
Web Hosting News  
Web Hosting Reviews  
Web Hosting Security  
Weekly Newsletter 
 
Developer Updates  
Free Website Content 
 RSS  Articles
 RSS  Forums
 RSS  All Feeds
Write For Us 
Contact Us 
Site Map 
Privacy Policy 
Support 
 USERNAME
 
 PASSWORD
 
 
  >>> SIGN UP!  
  Lost Password? 
WEB HOSTING ARTICLES

Give Your Customers What They Want
By: Terri Wells
  • Search For More Articles!
  • Disclaimer
  • Author Terms
  • Rating: 5 stars5 stars5 stars5 stars5 stars / 1
    2006-09-20

    Table of Contents:
  • Give Your Customers What They Want
  • Speak Plainly
  • Grab Their Attention
  • Finish on a Positive Note

  • Rate this Article: Poor Best 
      ADD THIS ARTICLE TO:
      Del.ici.ous Digg
      Blink Simpy
      Google Spurl
      Y! MyWeb Furl
    Email Me Similar Content When Posted
    Add Developer Shed Article Feed To Your Site
    Email Article To Friend
    Print Version Of Article
    PDF Version Of Article
     
     

    SEARCH WEB HOSTERS

    TOOLS YOU CAN USE

    advertisement

    Give Your Customers What They Want


    (Page 1 of 4 )

    Whatever may be said about attracting customers to your business (be it web hosting or anything else), it all seems to boil down to one thing: give your customers what they want. It sounds like a simple formula, but there are layers to it. With a recent offering from Monsterhosting.ca as an example, we’ll pick apart what it means.

    When you’re a writer searching for a topic for your next article, sometimes you get lucky. You go through news items and how to articles and several of them crash into each other in your brain in a way that both makes sense and creates something new. They illuminate each other, and perhaps even reveal some principles (or at least good ideas). That’s what happened in this case.

    You might have read Monsterhosting.ca’s press release about the free live online courses the web host has begun offering. I not only read it, I visited the company’s web site (though I haven’t signed up for any courses yet). I think it’s a great example of a company giving its customers what they want. Let me explain how.

    The first and somewhat obvious step in giving your customers what they want is actually finding out what they want. If you visit the home page for Monsterhosting.ca’s live online courses, you’ll see that web host polled its customers to find out what kind of courses they were interested in. There’s also a link you can click on to send an email with your own suggestions for more courses.

    Put another way, Monsterhosting.ca is trying to solve a problem for its customers – in this case, lack of knowledge in certain areas. Or, put more broadly, the problem could be described as the need to learn what will help an online business succeed. There are a number of ways this need could be filled, of course; for a variety of reasons, Monsterhosting.ca chose this particular format.

    How can you as a web host find out what your customers need? Well, one easy way is to ask them. Another way is to be receptive when they talk. Haunt web hosting forums and see what issues are raised, particularly if the person raising the issue owns the kind of site to which you’d like to cater.

    You might even consider treating your trouble tickets as suggestions. By this I don’t mean you shouldn’t take them seriously! But once you’ve solved the issue, realize that the trouble ticket represents a need you may not have been fulfilling. Are you not supporting a script someone needs for their web site? Was your control panel a little too complicated for one of your customers? It’s food for thought.

    More Web Hosting Articles Articles
    More By Terri Wells

    WEB HOSTING ARTICLES ARTICLES

    - Top Wordpress Plugins for SEO
    - Top Drupal Evaluation and Rating Modules
    - Free Network Monitoring Programs for Max Per...
    - E-store Hosting: Free Options for Beginners
    - Dropbox: The Ultimate File-Sharing and Synci...
    - Reviewing the Best Free Web Hosting Sites
    - Businesses Turn to Reseller Web Hosting for ...
    - Multiple Data Center Hosting
    - Web Hosting Goes Green
    - Web Hosting Technology Overview
    - Collaborate: An Examination of Tools for Gro...
    - Social Networking Security
    - Domain Names 101
    - Top Software to Help Manage Your Websites
    - The Evolution of Phishing

    Developer Shed Affiliates

     




    © 2003-2017 by Developer Shed. All rights reserved. DS Cluster - Follow our Sitemap