Web Hosting Articles

  Home arrow Web Hosting Articles arrow Page 4 - Choosing a Web Host if You`re a Resell...
Web Hosting Articles  
Web Hosting FAQs  
Web Hosting How-Tos  
Web Hosting News  
Web Hosting Reviews  
Web Hosting Security  
Weekly Newsletter 
Developer Updates  
Free Website Content 
 RSS  Articles
 RSS  Forums
 RSS  All Feeds
Write For Us 
Contact Us 
Site Map 
Privacy Policy 
  >>> SIGN UP!  
  Lost Password? 

Choosing a Web Host if You`re a Reseller
By: Terri Wells
  • Search For More Articles!
  • Disclaimer
  • Author Terms
  • Rating: 5 stars5 stars5 stars5 stars5 stars / 2

    Table of Contents:
  • Choosing a Web Host if You`re a Reseller
  • Make Sure Your Host is Reliable
  • Fun with Features
  • Customer Support is Key

  • Rate this Article: Poor Best 
      Del.ici.ous Digg
      Blink Simpy
      Google Spurl
      Y! MyWeb Furl
    Email Me Similar Content When Posted
    Add Developer Shed Article Feed To Your Site
    Email Article To Friend
    Print Version Of Article
    PDF Version Of Article




    Choosing a Web Host if You`re a Reseller - Customer Support is Key

    (Page 4 of 4 )

    Remember the scenario I mentioned a couple of sections ago when I discussed the importance of a web host's reliability? I don't know of any web host that has never experienced down time--and if there ever was one, it would have made the news. (In fact, one web host did make the news for being located in downtown New Orleans and managing to stay up throughout the aftermath of Hurricane Katrina). When your customers experience down time, for whatever reason, you have to call your web host. This is when you will find out whether its customer and technical support is at the level you expect.

    Fortunately, you can do a little quality testing yourself before push comes to shove--before you even sign up with them, in fact. They should have their email and phone information easily available. Use this information. Send them an inquiry and see how quickly you get a response. If you really want to test them, send a sales-related question to their technical support department and see how fast they get back to you. They will probably have to reroute it to sales first, which will give you a chance to see whether they're on the ball.

    Don't judge it solely on speed, though; how well did they answer your question? Call the phone number, too. Do you connect to a person or a phone tree? How long do you have to wait on hold? Did the person you spoke with seem knowledgeable? Did they have to route you to several other people before you got an answer to your question (one of my personal pet peeves)?

    A number of web hosts have other forms of contact as well. I had a pleasant experience recently when I was doing a little research on web hosts. After poking around for a while on RackSpace's website, a window popped up offering me the opportunity to do a live IM chat with one of their people. I did; he asked me a few questions as to what I was looking for, and answered mine. I appreciated the opportunity to get some quick answers without having to send an email or get on the phone.

    You will probably want a web host that offers 24/7 customer support. People expect that these days. If your customers expect it from you (and they probably will, no matter what you say), you'd better be able to get it from your web host.

    Of course, this is another area where visiting web hosting forums and doing your research will serve you well. When people complain about web hosts, it's usually because of reliability and customer support issues. Those tend to be the sorts of things that get remembered, good or bad. So you want to know how your prospective web host is remembered...because that is probably how you will be remembered as well.

    You'll notice I've barely mentioned price in this article. There is a reason for that. I'm not saying that price doesn't matter, especially since reseller web hosting plans vary wildly in both price and the amount of space/bandwidth you get for a particular price. But all of the other factors I've mentioned are far more important. Once you narrow down the web hosts you would be willing to use based on reliability, features, and customer support, then you can think about price. Good luck!

    DISCLAIMER: The content provided in this article is not warranted or guaranteed by Developer Shed, Inc. The content provided is intended for entertainment and/or educational purposes in order to introduce to the reader key ideas, concepts, and/or product reviews. As such it is incumbent upon the reader to employ real-world tactics for security and implementation of best practices. We are not liable for any negative consequences that may result from implementing any information covered in our articles or tutorials. If this is a hardware review, it is not recommended to open and/or modify your hardware.


    - Top Wordpress Plugins for SEO
    - Top Drupal Evaluation and Rating Modules
    - Free Network Monitoring Programs for Max Per...
    - E-store Hosting: Free Options for Beginners
    - Dropbox: The Ultimate File-Sharing and Synci...
    - Reviewing the Best Free Web Hosting Sites
    - Businesses Turn to Reseller Web Hosting for ...
    - Multiple Data Center Hosting
    - Web Hosting Goes Green
    - Web Hosting Technology Overview
    - Collaborate: An Examination of Tools for Gro...
    - Social Networking Security
    - Domain Names 101
    - Top Software to Help Manage Your Websites
    - The Evolution of Phishing

    Developer Shed Affiliates


    © 2003-2019 by Developer Shed. All rights reserved. DS Cluster - Follow our Sitemap